Cliffe Enterprise Ltd maintains policies and procedures that support the responsible management of our business, our employees, our suppliers and the print services we provide to clients.
As an independent print-management company, our role includes selecting and managing appropriate manufacturing partners, monitoring supplier performance and maintaining clear procedures for quality, environmental responsibility, health and safety, equal opportunities, business continuity and information security.
Health & Safety
Cliffe Enterprise is committed to providing a safe and healthy working environment for employees and others who may be affected by our activities.
Our approach includes:
- identifying and controlling relevant health and safety risks
- providing employees with appropriate information and guidance
- maintaining safe working practices and equipment
- ensuring the safe handling and use of relevant substances
- reviewing our procedures as appropriate
Health and safety responsibilities also form part of our management of approved suppliers and production partners where relevant to the services they provide.
Environmental Responsibility
We recognise our responsibility to manage the environmental impacts associated with our activities and the print supply chain.
Our approach includes monitoring environmental performance, complying with applicable requirements, considering responsible material sourcing and working with manufacturing partners capable of meeting the environmental requirements of individual projects.
Where clients require certified papers or specific environmental credentials, these can be incorporated into the print specification and supplier-selection process.
We regularly review our environmental procedures and opportunities to improve performance.
Equal Opportunities
Cliffe Enterprise is committed to equal opportunity and to maintaining a working environment in which employees are treated fairly and with respect.
We do not accept unlawful discrimination, harassment or unfair treatment.
Employment decisions are based on the requirements of the role, individual capability and performance, with the objective of providing fair opportunity throughout employment.
Supplier Performance & Quality
As an independent print-management company, Cliffe Enterprise does not rely on a single manufacturing plant or production route.
We maintain procedures for the selection, approval and monitoring of manufacturing suppliers according to the requirements of the work being produced.
Relevant factors can include:
- production capability
- quality performance
- technical suitability
- service and delivery performance
- environmental and certification requirements
- security requirements
- commercial suitability
Our approved suppliers are expected to work to the production and quality requirements established for each project.
This allows us to select manufacturing routes according to the specification of the work rather than being restricted to the equipment available within one factory.
Quality Management
Quality requirements are established according to the product and production process being managed.
Our procedures are designed to provide appropriate control from specification and supplier selection through artwork, production and delivery.
Where applicable, this can include proofing, colour-management requirements, production standards, inspection, supplier performance monitoring and corrective action.
Our objective is consistent, specification-led production with clear responsibility throughout the supply chain.
Business Continuity & Disaster Recovery
Cliffe Enterprise maintains business-continuity and disaster-recovery procedures designed to reduce disruption to our operations and the services we manage for clients.
These procedures address relevant operational and information-security risks, including loss of systems or data, power or network disruption and other events that could affect normal business operations.
Our independent supplier network can also provide production flexibility where circumstances require an alternative manufacturing route.
Information & Data Security
We recognise the importance of protecting business and customer information.
Our procedures include appropriate controls for the handling, storage and protection of information used in the management of client work.
Where projects involve customer or mailing data, the relevant security and data-handling requirements are considered as part of the production and fulfilment process.
Responsible Print Management
Cliffe Enterprise Ltd has provided print-management services since 1991.
Our policies and procedures support a specification-led approach in which appropriate suppliers and production routes are selected for the requirements of each project.
Through Magazine Printing Company, our specialist magazine operation, this approach extends across magazine printing, finishing, fulfilment, postage and distribution.
For further information about a particular policy, certification or project requirement, please contact us.
